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Jurisdiction 1 Part B

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Email
Email J1 Part B to have your inquiry answered. Please do not include any Protected Health Information.

Note: We respond to inquiries in the order in which we receive them. Please allow us time to research your question in order to provide you with the best possible service.

Website Feedback
Do you have website feedback? Contact our Webmaster.

Telephone and Fax

  • J1 Part B Important Addresses, Telephone Numbers and Fax Numbers
  • Interactive Voice Response (IVR) System - 866-931-3903
    • General Information is available 24/7
    • Patient eligibility, claim status or order requests for the Standard Provider Remittance (SPR) is available:
      • 4 a.m. to 7 p.m. PST for Hawaii, Nevada and the Pacific Islands
      • 4 a.m. to 5 p.m. PST for California
    • See the IVR User Guide (PDF, 187 KB) for helpful tips on using this system
  • J1 Part B Provider Contact Center (PCC) - telephone number 866-931-3901 or fax (803) 763-0604
    • Complex issues related to claims, billing eligibility, provider education and other provider issues can be addressed here
      • 7 a.m. to 5 p.m. PST

Written Correspondence
General mailing address is listed below:

J1 MAC - Palmetto GBA
General Correspondence
P.O. Box 1091
Augusta, GA 30903-1091

View the Palmetto GBA J1 MAC department-specific mailing addresses (PDF, 21 KB).

J1 Part B Important Addresses, Telephone Numbers and Fax Numbers
Click or scroll down to view the contact information by category. View the printer-friendly version (PDF, 18 KB).

Part B: Claims
J1 MAC - Palmetto GBA
P.O. Box 1051
Augusta, GA 30903-1051

Hawaii/Nevada
Fax: (803) 462-3932

Northern California
Fax: (803) 462-3930

Southern California
Fax: (803) 462-3931

Note: The fax numbers are for additional information to accompany electronically-submitted claims only.

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EDI: J1 MAC - Palmetto GBA
J1 MAC - Palmetto GBA
P.O. Box 100145
Columbia, SC 29202-3145

Telephone: 866-749-4301
8 a.m. - 5 p.m. PT

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Part B: Electronic Funds Transfer (EFT)
J1 MAC - Palmetto GBA
P.O. Box 1508
Augusta, GA 30903-1508

E-mail: EFT.Admin@PalmettoGBA.com
Telephone: 866-895-1520

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Part B: FOIA
J1 MAC - FOIA Coordinator
Palmetto GBA
P.O. Box 1091
Augusta, GA 30903-1091

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Part B: General Correspondence
J1 MAC - Palmetto GBA
P.O. Box 1091
Augusta, GA 30903-1091

Fax: (803) 462-3912

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Part B: J1 Technical Support for Electronic Billing, Electronic Remittance Advice (ERA) and other EDI Issues
Telephone: 866-749-4301
Fax: (803) 870-8035

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Part B: Medical Review
J1 MAC - Palmetto GBA
P.O. Box 1476
Augusta, GA 30903-1476

ADR Fax: (803) 462-3929
General Correspondence Fax: (803) 462-3918

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Part B: Medicare Beneficiary Call Center: All questions related to the Medicare program
Medicare BCC
General Written Correspondence
P.O. Box 39
Lawrence, KS 66044

Telephone: 800-633-4227
TTY: (877) 486-2048

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Part B: Medicare Secondary Payer
J1 MAC - Palmetto GBA
P.O. Box 1687
Augusta, GA 30903-1687

Fax: (803) 462-3922

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Part B: Provider Contact Center (PCC)
CSR: 866-931-3901
IVR: 866-931-3903
TTY: 866-931-3902
email: J1PCC.Contact@PalmettoGBA.com

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Part B: Provider Enrollment
J1 MAC - Palmetto GBA
P.O. Box 1508
Augusta, GA 30903-1508

Overnight/UPS/Fed Ex
Palmetto GBA/J1 MAC
2743 Perimeter Parkway
Building 200, 2nd Floor
Augusta, GA 30909

Note: Complex Inquiries Only Telephone: 866-895-1520. This number is not for status updates.

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Part B: Provider Outreach and Education - Requests for workshops or meeting only
J1 MAC - Palmetto GBA
P.O. Box 2166
Augusta, GA 30903-2166

Fax: (803) 763-2280

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Part B: Redeterminations and Reopenings - Make telephone corrections to submitted claims
J1 MAC - Palmetto GBA
P.O. Box 1252
Augusta, GA 30903-1252

Telephone Reopenings (restrictions apply):
866-669-5543

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Part B: Overnight Delivery Address
J1 MAC - Palmetto GBA
2743 Perimeter Parkway
Bldg 200 - 2nd Floor
Augusta, GA 30909

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Part B: Overpayments
J1 MAC - Palmetto GBA
Part B Accounts Receivable
P.O. Box 1416
Augusta, GA 30903-1416

Northern California
J1 MAC - Palmetto GBA
P.O. Box 250
Augusta, GA 30903-0250

Southern California
J1 MAC - Palmetto GBA
P.O. Box 550
Augusta, GA 30903-0550

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Addition questions?

  • You can find direct answers to your technical questions by visiting our Site Help page
  • Need to contact another Medicare department on this site? Go to our Site Contact page.
  • For help with technical problems using your computer on this website, email Palmetto GBA's Technical Assistance

Feedback to the Centers for Medicare & Medicaid Services (CMS)
If you would like to send any feedback to CMS regarding your experiences with Palmetto GBA, please direct your comments to:

Neal Logue
CMS Provider Outreach and Education Coordinator
email: J1MAC_ProviderFeedback@cms.hhs.gov
90 7th St., Suite 5-300 (5W)
San Francisco, CA 94103-6708

 

last updated on 03/08/2010
ver 1.0.37