Our Privacy Promise

Palmetto GBA is strongly committed to protecting the privacy of customers of its website, Throughout our site, we want to contribute to providing a safe environment for customers.

You do not need to provide personal information to visit our site. Should you choose to share personal information with us, however, please be aware that at this time our site is unsecured. While Palmetto GBA makes every attempt to protect the personal information that you may share with use, electronic mail is currently not secure against interception. If your communication contains Medicare identification numbers, claim-specific information or any other confidential information, you may want to contact the appropriate Customer Service Center via telephone or send your inquiry by postal mail instead.


What is a cookie?
A cookie is a small piece of information that is sent to your browser, along with a Web page, when you access a website. There are two kinds of cookies. A session cookie is a line of text that is stored temporarily in your computer’s memory. A session cookie is destroyed as soon as you close your browser. A persistent cookie is a more permanent line of text that gets saved by your browser to a file on your hard drive.

Palmetto GBA uses session cookies only. We do not use any persistent cookies.

Palmetto GBA’s Use of Cookies
Cookies are used to remember your viewing preferences on It allows us to be more efficient. We can learn what information is important to you, our visitor. We can discard Web pages you don’t use, and focus our efforts on information you need.

If you do not have cookies enabled, you may not be able to view all pages on our site. If you do have cookies enabled, your preferences will be saved for the entire visit to the site. This preference will not be saved between site visits.

We have set our software so that your browser will only return cookie information to the domain where the cookie originated (in this case, No other site can request it. Note that regardless of the particular uses for cookies on our website, we will not share any cookie information with any third parties.

You can order your browser to accept all cookies or to alert you every time a cookie is offered. Then you can decide whether to accept one or not.

If you're using Internet Explorer 5.0:

  1. Choose Tools
  2. Internet Options
  3. Click the Security tab
  4. Click Internet, then Custom Level
  5. Scroll down to Cookies and choose one of the two options

If you're using Internet Explorer 4.0:

  1. Choose View
  2. Internet Options
  3. Click the Advanced tab
  4. Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies

In Internet Explorer 3.0, you can View, Options, Advanced and click on the button that says Warn Before Accepting 'Cookies.'

If you're using Netscape Communicator 4.0 on your Task Bar, click:

  1. Edit
  2. Preferences
  3. Click on Advanced
  4. Set your options in the box labeled 'Cookies'

As you navigate, you will be able to link to other affiliated sites. Please note that Palmetto GBA provides these links for your convenience, but inclusion of the link does not imply endorsement by Palmetto GBA. Furthermore, the linked sites are not under our control, and we are not responsible for the contents of any linked site or any link contained as a linked site. For this reason, we encourage you to look at the privacy policies of those specific sites.

Federal Privacy Act of 1974
"The Freedom of Information Act (FOIA) was enacted in 1967 as an amendment to the "Public Information" section of the Administrative Procedures Act. The purpose of the Freedom of Information Act was to reach a workable balance between the right of the public to know and the need of the Government to keep information in confidence, to the extent necessary, without permitting indiscriminate secrecy."

The Privacy Act of 1974 requires agencies to:

  • Publish in the Federal Register annual notice of the existence and character of any system of records from which information is retrieved by some personal identifier
  • Itemize in the public notice the 'routine uses' of the records contained in a system of records, including the categories of customers and the purpose of such use. No other use or disclosure of the information shall be made without the express written consent of the individual to whom the record pertains
  • Establish procedures for granting individuals access to records or information pertaining to them and for reviewing requests from individuals concerning the amendment of any records pertaining to them. A requester may ask the agency to review the agency’s initial adverse determination. If the review is again adverse the agency then must advise the requester of his/her right to seek judicial review.
  • Establish procedures governing the collection, safeguarding and maintenance of personal information

We do not use or disclose information about your individual visits to or information that you may give us, such as your name, address, email address or telephone number, to any outside company or organization. Again, please be aware that at this time electronic mail is currently not secure against interception.

Privacy Policy Changes
If we decide to change our privacy promise for, we will post those changes here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

As we move forward in developing new products and services in an era of vast technological change, Palmetto GBA will continue to maintain our dedication to assuring that customer information is properly used, maintained and appropriately safeguarded.

Privacy Officer
Palmetto GBA's Privacy Officer is Neal Burkhead. He may be reached at:

Telephone Number: (803) 763-1535

Email Address:

Mailing Address:
Post Office Box 100134
Columbia, SC  29201-3134

Fax Number: (803) 935-1411

Privacy Questions and Concerns
If you are a person with Medicare and have a privacy question or concern, please contact Medicare via one of the methods listed below:

Toll Free Telephone: 1-800-Medicare (1-800 633-4227)
TTY: 877-486-2048

Medicare Beneficiary Contact Center
P.O. Box 39
Lawrence, KS 66044

Please visit for more information about the Medicare Program, including Medicare privacy policies and additional contact information. If you are a Medicare provider or other entity and have a privacy question or concern, please contact the Palmetto GBA Privacy Officer using the contact information on this web page.

Privacy Policy for the Centers for Medicare and Medicaid Services (CMS)
Information regarding the CMS Privacy Policy is available on the CMS website.

last updated on 05/26/2015