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Printed Date: 9/22/2015
The Interactive Voice Response (IVR) can be accessed at 877-288-7600. To view or download a copy of the Railroad Medicare IVR User Guide, access on the file at the end of this article.
The IVR enables you to receive routine Railroad Medicare information without having to wait for a customer service representative.
Provider authentication elements will be requested before you will be able to access provider and patient specific information from our Medicare files.
When Is the IVR Available?
The IVR is available 24 hours a day to obtain general information. With a touch-tone phone, you can obtain the latest information on your claims and other Medicare issues. The IVR is available at 877-288-7600.
For complex issues that cannot be handled through the IVR, please call our Provider Contact Center at 888-355-9165. Customer Service Representatives are available from 8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m.
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Last Updated: 01/19/2021