Reminder System Status - March 10 - 12, 2023
Beginning on Friday, March 10, 2023, the Front-End Systems (FES) for RAPS, PDE, Medicare Encounter and Medicare-Medicaid submissions will be performing an annual data center update for all users (SFTP and Connect:Direct). The FES will be unavailable for sending and receiving files beginning on Friday, March 10th at 11:00 PM ET until Sunday, March 12th at 11:00 PM ET.
In an effort to assist with this upgrade, we highly encourage submitters to download all files from their outbound mailboxes by 9:00 PM ET on Friday, March 10th. In addition, we also recommend submitters complete all submissions by 6:00 PM ET on Friday, March 10th.
Once processing resumes, reports that were not downloaded from the last 14 days prior to this maintenance, will be placed back into the mailboxes. This effort should be complete by 12:00 PM ET on Monday, March 13th. In the event reports need to be restored, please utilize the Report Restore Tool located on the CSSC website.
If you have specific questions, please contact CSSC Operations for assistance at 1-877-534-2772 (option 2) or by email at csscoperations@palmettogba.com