Contact Railroad Medicare Claims

Self-Service

• Claims Payment Issues Log

• Interactive CMS 1500 Claim Form – Electronic & Paper

• Denial Resolution

• eServices
  Our eServices portal allows you to submit online paperless eClaims and check the status of submitted claims.

Call 888-355-9165, select Option 5 for Customer Service

Representatives are available Monday through Friday from 8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m.

TTY: Call 877-715-6397

Fax

Fax supporting documentation for EDI Claims to: (803) 264-9842

Fax 532 (invoice) and 733 (opt out providers) ADS Letters to: (803) 264-0697

Railroad Medicare does not accept CMS-1500 claim forms via fax.

Submit Documentation

Mail claim forms and documentation to:

Contact a Different Department

View our main Contact Us page for information on how to submit a general inquiry or to contact a different department.