TELEPHONE
For suppliers who have questions about the Competitive Bidding Program, please call the Competitive Bidding Implementation Contractor (CBIC) customer service center toll-free at 877-577-5331 between 9 a.m. and 5:30 p.m. prevailing Eastern Time, Monday through Friday.
For beneficiaries who have questions about the Competitive Bidding Program, please call 1-800-MEDICARE (1-800-633-4227).
The CBIC customer service center will be closed for the following holidays in 2018:
| Holiday | Date |
| New Year's Day |
Monday, January 1, 2018 |
| Martin Luther King Jr. Day |
Monday, January 15, 2018 |
| Memorial Day |
Monday, May 28, 2018 |
| Independence Day |
Wednesday, July 4, 2018 |
| Labor Day |
Monday, September 3, 2018 |
| Thanksgiving |
Thursday-Friday, November 22-23, 2018 |
| Christmas |
Monday-Tuesday, December 24-25, 2018 |
E-MAIL
E-mail Competitive Bidding Program customer service. Please do not include any Protected Health Information. We will make every effort to reply to your inquiry within two business days. Please note that we are not able to assist you with claims, enrollment or NPI-specific questions.
Please contact the DME MAC for your claims questions (contact information below) or the National Supplier Clearinghouse (NSC) at 866-238-9652 for your enrollment questions.
ADDRESS
Please mail your correspondence to:
Palmetto GBA
Competitive Bidding Implementation Contractor
2743 Perimeter Pkwy Ste 200-400
Augusta, GA 30909-6499
COMPETITIVE BIDDING LIAISONS
Your regional liaison is available to assist you with questions and concerns, provide technical support on the competitive bidding process, and attend or provide educational materials for workshops and meetings.
CLAIMS QUESTIONS
If you have a question about a specific claim, please call the applicable phone number below for assistance.
People With Medicare: 1-800-MEDICARE (1-800-633-4227)
Suppliers: DME MAC for the area where the beneficiary permanently resides
Jurisdiction A - Noridian Healthcare Solutions: 866-419-9458
Jurisdiction B - CGS Administrators, LLC: 866-590-6727
Jurisdiction C - CGS Administrators, LLC: 866-270-4909
Jurisdiction D - Noridian Healthcare Solutions, LLC: 877-320-0390
REGISTER FOR UPDATES
For the latest updates about the Competitive Bidding Program, please register for our listserv.
WEBSITE TECHNICAL ASSISTANCE
For help with technical problems using your computer on this website, please e-mail your issue to the Webmaster.
FREEDOM OF INFORMATION ACT (FOIA) REQUESTS
Send FOIA requests to the following address:
Palmetto GBA
FOIA Coordinator
Mail Code: AG-615
P.O. Box 100190
Columbia, SC 29202-3190
E-mail: foia@palmettogba.com
Note: At this time, Palmetto GBA and the CBIC cannot accept or respond to FOIA requests over the Internet.