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Appeals and Redeterminations
Beneficiary Customer Service Center
Claims
Electronic Data Interchange (EDI)
eServices
Financial correspondence
Freedom of Information Act (FOIA) Request
Medical Affairs
Medical Review
Medicare Secondary Payer (MSP)
Provider Contact Center (PCC)
Provider Enrollment
Provider Outreach and Education (POE)
Review Contractor
Additional Questions
Feedback to the CMS
Website Feedback
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Palmetto GBA welcomes your comments and questions. You can get in touch with us in writing, by telephone or via email. Palmetto GBA is the Part A/B Medicare Administrative Contractor.
Note: We respond to inquiries in the order in which we receive them. Please allow us time to research your question in order to provide you with the best possible service.
Department | Mailing Address | Type of Inquiry | |
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U.S. Mail FedEx/UPS/Certified Mail |
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Beneficiary Customer Service Center |
1–800–Medicare (1–800–633–4227) Visit the Medicare website at www.medicare.gov. |
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Claims: All Paper Claims |
U.S. Mail |
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Electronic Data Interchange (EDI) |
Provider Contact Center: 877–567–7271 Email: Medicare.EDI@palmettogba.com |
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eServices |
Provider Contact Center: 877–567–7271 Our PCC representatives are ready to answer your questions about billing problems and other issues. Please see the following links for more guidance about the Part B Interactive Voice Response (IVR) and contacting the PCC. Call Flowchart (PDF, 304 KB) Email |
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Financial Correspondence (with/without Checks) |
U.S. Mail |
Use eServices to:
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Freedom of Information Act (FOIA) Request |
U.S. Mail Email: FOIA@PalmettoGBA.com |
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Medical Affairs |
U.S. Mail Send emails to B.Policy@palmettogba.com |
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Medical Review |
U.S. Mail Please call the Provider Contact Center (PCC) at 877–567–7271 for Medical Review questions. Fed Ex/UPS/Overnight Courier Fax: (803) 870–0135 |
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Medicare Secondary Payer (MSP) |
For questions/concerns related to MSP records, contact the Benefits Coordination & Recovery Center (BCRC) at: 855–798–2627 (TTY/TDD at 855–797–2627 for the hearing and speech impaired). Customer Service Representatives are available to provide you with quality service Monday through Friday from 8 a.m. to 8 p.m. ET, except holidays. Mailing addresses are available on the CMS website. |
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Provider Contact Center (PCC) |
Provider Contact Center: 877–567–7271 Our PCC Representatives are ready to answer your questions about billing problems and other issues. Please see the following links for more guidance about the Part B Interactive Voice Response (IVR) and contacting the PCC. Call Flowchart (PDF, 304 KB) Email Palmetto GBA Attn. JJ Medicare Part B P.O. Box 100306 Columbia, SC 29202-3306 |
The PCC responds to issues related to claims, billing, eligibility, provider education and other provider issues. Telephone Corrections |
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Provider Enrollment |
U.S. Mail Fed Ex/UPS/Overnight Courier |
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Provider Outreach and Education (POE) |
U.S. Mail For education, please complete the education request form. To access this document, go to the forms web page. |
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Are you seeking Review Contractor information?
This interactive map will show you the name and contact information for all review contractors by your state. This includes Unified Program Integrity Contractors (UPICs), Comprehensive Error Rate Testing (CERT) Contractor, Supplemental Medical Review Contractor (SMRC), Medicare Administrative Contractors (MACs) and Recovery Audit Contractors (RACs).
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Feedback to the Centers for Medicare & Medicaid Services (CMS)
If you would like to send any feedback to CMS regarding your experiences with Palmetto GBA, please direct your comments to:
POE Coordinator
CMS Division of Financial Management & Fee-for-Services Operations
61 Forsyth Street, S.W., Suite 4T20
Atlanta, GA 30303-8909
Email: OPOLE_IFM_ATL_Inq@cms.hhs.gov
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