JJB Contact Us

Published 08/10/2021

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Appeals and Redeterminations
Beneficiary Customer Service Center
Claims
Electronic Data Interchange (EDI)
eServices
Financial correspondence
Freedom of Information Act (FOIA) Request
Medical Affairs
Medical Review
Medicare Secondary Payer (MSP)
Provider Contact Center (PCC)
Provider Enrollment
Provider Outreach and Education (POE)
Review Contractor
Additional Questions
Feedback to the CMS
Website Feedback

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Palmetto GBA welcomes your comments and questions. You can get in touch with us in writing, by telephone or via email. Palmetto GBA is the Part A/B Medicare Administrative Contractor.

Note: We respond to inquiries in the order in which we receive them. Please allow us time to research your question in order to provide you with the best possible service.

Department	Mailing Address	Type of Inquiry
Appeals and Redeterminations	U.S. Mail Palmetto GBA Part B MAC P.O. Box 100306 Columbia, SC 29202-3306 FedEx/UPS/Certified Mail Palmetto GBA Part B Appeals – JJ Mail Code: AG-655 Building One 2300 Springdale Drive Camden, SC 29020-3305	Request for Redeterminations Redetermination Form
Beneficiary Customer Service Center	1–800–Medicare (1–800–633–4227) TTY: 877–486–2048 Visit the Medicare website at www.medicare.gov.	All questions related to the Medicare program
Claims: All Paper Claims	U.S. Mail Palmetto GBA P.O. Box 100306 Columbia, SC 29202-3306	Includes Medicare Secondary Payer (MSP) claims
Electronic Data Interchange (EDI)	Provider Contact Center: 877–567–7271 Email: Medicare.EDI@palmettogba.com	EDI enrollment and other EDI-related issues Electronic remittance advice (ERA) Medicare Remit Easy Print (MREP) PC-Ace Pro 32 (billing software)
eServices	Provider Contact Center: 877–567–7271 Part B PCC Hours: 8 a.m. to 6 p.m. ET Our PCC representatives are ready to answer your questions about billing problems and other issues. Please see the following links for more guidance about the Part B Interactive Voice Response (IVR) and contacting the PCC. Call Flowchart (PDF, 304 KB) IVR Conversion Tool Email Email Part B to have your inquiry answered. Please do not include any Protected Health Information.	Eligibility Claims Status eClaim Submissions Clerical Error Claim Reopening Requests Remittances Online Financial Information Appeals Medical Review ADR Response Form General Written Inquiry Request Form Prior Authorization Request Form
Financial Correspondence (with/without Checks)	U.S. Mail Palmetto GBA — Part B Finance & Accounting PO Box 100313 Columbia, SC 29202-3313	Use eServices to: Submit an electronic payment to satisfy an overpayment Request Immediate offset (individual or ongoing) Download the Extended Repayment Schedule (ERS) from the Palmetto GBA website
Freedom of Information Act (FOIA) Request	U.S. Mail Palmetto GBA FOIA Coordinator AG-840 P.O. Box 100190 Columbia, SC 29202-3190 Email: FOIA@PalmettoGBA.com	All requests must contain your complete signature Requests for Medicare guidelines or coverage issues Requests for hardcopy (paper) fee schedule information Medicare pricing for services not included in the fee schedules
Medical Affairs	U.S. Mail Palmetto GBA Medical Affairs Mail Code: AG-275 P.O. Box 100305 Columbia, SC 29202-3305 Phone: (803) 763–5007 Fax: (803) 870–0137 Send emails to B.Policy@palmettogba.com	Local coverage determinations (LCDs) Medicare Coverage Database (MCD) Articles
Medical Review	U.S. Mail Palmetto GBA Part B Medical Review Mail Code: AG-230 P.O. Box 100306 Columbia, SC 29202-3306 Please call the Provider Contact Center (PCC) at 877–567–7271 for Medical Review questions. Fed Ex/UPS/Overnight Courier Palmetto GBA Mail Code: AG-230 2300 Springdale Drive, Building One Camden, SC 29020 Fax: (803) 870–0135	Responding to Additional Documentation Requests (ADRs) Responses to our requests for medical records
Medicare Secondary Payer (MSP)	For questions/concerns related to MSP records, contact the Benefits Coordination & Recovery Center (BCRC) at: 855–798–2627 (TTY/TDD at 855–797–2627 for the hearing and speech impaired). Customer Service Representatives are available to provide you with quality service Monday through Friday from 8 a.m. to 8 p.m. ET, except holidays. Mailing addresses are available on the CMS website.	MSP questions Questions regarding beneficiary's primary or secondary records
Provider Contact Center (PCC)	Provider Contact Center: 877–567–7271 Part B PCC Hours: 8 a.m. to 6 p.m. ET Our PCC Representatives are ready to answer your questions about billing problems and other issues. Please see the following links for more guidance about the Part B Interactive Voice Response (IVR) and contacting the PCC. Call Flowchart (PDF, 304 KB) IVR Conversion Tool Email Email Part B to have your inquiry answered. Please do not include any Protected Health Information. U.S. Mail Palmetto GBA Attn. JJ Medicare Part B P.O. Box 100306 Columbia, SC 29202-3306	The PCC responds to issues related to claims, billing, eligibility, provider education and other provider issues. Telephone Corrections Call this line for a claim correction (telephone reopenings). Restrictions apply. Electronic Data Interchange Technical assistance with electronic billing, electronic remittance advice (ERA) and other EDI issues. Provider Enrollment Assistance with provider enrollment, including completion of CMS-855 applications.
Provider Enrollment	U.S. Mail Palmetto GBA Mail Code: AG-310 P.O. Box 100306 Columbia, SC 29202-3306 Fed Ex/UPS/Overnight Courier Palmetto GBA Mail Code: AG-310 2300 Springdale Drive Building One Camden, SC 29020-1728	Enrollment (credentialing) questions Request CMS-855 B, I or R forms Change address, add a location or add a new member to a provider group Independent Diagnostic Testing Facility (IDTF) enrollment Electronic Funds Transfer (EFT) CMS 588 form Medicare Participating Physician or Supplier Agreement (PAR) CMS 460 form How to obtain a National Provider Identifier (NPI) Participation corrections IRS 1099 tax form corrections Consent forms
Provider Outreach and Education (POE)	U.S. Mail Palmetto GBA Part B POE Mail Code: AG-830 P.O. Box 100238 Columbia, SC 29202-3238 For education, please complete the education request form. To access this document, go to the forms web page.	Educational training requests Request a speaker for association meetings in your state

Are you seeking Review Contractor information?
This interactive map will show you the name and contact information for all review contractors by your state. This includes Unified Program Integrity Contractors (UPICs), Comprehensive Error Rate Testing (CERT) Contractor, Supplemental Medical Review Contractor (SMRC), Medicare Administrative Contractors (MACs) and Recovery Audit Contractors (RACs).

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Feedback to the Centers for Medicare & Medicaid Services (CMS)
If you would like to send any feedback to CMS regarding your experiences with Palmetto GBA, please direct your comments to:

POE Coordinator
CMS Division of Financial Management & Fee-for-Services Operations
61 Forsyth Street, S.W., Suite 4T20
Atlanta, GA 30303-8909
Email: OPOLE_IFM_ATL_Inq@cms.hhs.gov

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