JJB Contact Us

Published 08/10/2021

If you've contacted us recently, we would love to hear about your experience!

Please give us feedback on your most recent interaction with Palmetto GBA across any of the following contact channels:

Telephone, chat, email, mail, or social media: Facebook, Twitter or LinkedIn.

Your feedback helps us continue to improve the experience we deliver to you and others across our provider community. If you provide us with your contact information we will respond directly to you regarding your concerns or comments.

Click here to take our Provider Experience Survey!

Palmetto GBA Provider Experience Survey Button. Links to https://www.surveymonkey.com/r/JPYHTDN  

Click on a department to be taken to that area's contact information.

Appeals and Redeterminations 
Beneficiary Customer Service Center
Claims
Electronic Data Interchange (EDI)
eServices
Financial correspondence
Freedom of Information Act (FOIA) Request
Medical Affairs
Medical Review
Medicare Secondary Payer (MSP) 
Provider Contact Center (PCC) 
Provider Enrollment
Provider Outreach and Education (POE) 
Review Contractor
Additional Questions
Feedback to the CMS
Website Feedback

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Palmetto GBA welcomes your comments and questions. You can get in touch with us in writing, by telephone or via email. Palmetto GBA is the Part A/B Medicare Administrative Contractor.

Note: We respond to inquiries in the order in which we receive them. Please allow us time to research your question in order to provide you with the best possible service.

 Department Mailing Address Type of Inquiry

Appeals and Redeterminations

U.S. Mail
Palmetto GBA
Part B MAC
P.O. Box 100306
Columbia, SC 29202-3306

FedEx/UPS/Certified Mail
Palmetto GBA
Part B Appeals – JJ
Mail Code: AG-655
Building One
2300 Springdale Drive
Camden, SC 29020-3305

  • Request for Redeterminations 
  • Redetermination Form 
Beneficiary Customer Service Center

1–800–Medicare (1–800–633–4227)
TTY: 877–486–2048

Visit the Medicare website at www.medicare.gov.

  • All questions related to the Medicare program
Claims:
All Paper Claims

U.S. Mail
Palmetto GBA
P.O. Box 100306
Columbia, SC 29202-3306

  • Includes Medicare Secondary Payer (MSP) claims
Electronic Data Interchange (EDI)

Provider Contact Center: 877–567–7271

Email: Medicare.EDI@palmettogba.com

  • EDI enrollment and other EDI-related issues
  • Electronic remittance advice (ERA)
  • Medicare Remit Easy Print (MREP) 
  • PC-Ace Pro 32 (billing software)
 eServices

Provider Contact Center: 877–567–7271
Part B PCC Hours: 8 a.m. to 6 p.m. ET

Our PCC representatives are ready to answer your questions about billing problems and other issues.

Please see the following links for more guidance about the Part B Interactive Voice Response (IVR) and contacting the PCC.

Call Flowchart (PDF, 304 KB)
IVR Conversion Tool

Email 
Email Part B to have your inquiry answered. Please do not include any Protected Health Information.

  • Eligibility
  • Claims Status
  • eClaim Submissions
  • Clerical Error Claim Reopening Requests
  • Remittances Online
  • Financial Information
  • Appeals
  • Medical Review ADR Response Form
  • General Written Inquiry Request Form
  • Prior Authorization Request Form
Financial Correspondence
(with/without Checks)

U.S. Mail
Palmetto GBA — Part B Finance & Accounting
PO Box 100313
Columbia, SC 29202-3313

Use eServices to: 

  • Submit an electronic payment to satisfy an overpayment
  • Request Immediate offset (individual or ongoing)
  • Download the Extended Repayment Schedule (ERS) from the Palmetto GBA website
Freedom of Information Act (FOIA) Request

U.S. Mail
Palmetto GBA
FOIA Coordinator
AG-840
P.O. Box 100190
Columbia, SC 29202-3190

Email: FOIA@PalmettoGBA.com

  • All requests must contain your complete signature
  • Requests for Medicare guidelines or coverage issues
  • Requests for hardcopy (paper) fee schedule information
  • Medicare pricing for services not included in the fee schedules
Medical Affairs

U.S. Mail
Palmetto GBA
Medical Affairs
Mail Code: AG-275
P.O. Box 100305
Columbia, SC 29202-3305

Phone: (803) 763–5007
Fax: (803) 870–0137

Send emails to B.Policy@palmettogba.com

  • Local coverage determinations (LCDs)
  • Medicare Coverage Database (MCD) Articles

 

 

Medical Review

U.S. Mail
Palmetto GBA
Part B Medical Review
Mail Code: AG-230
P.O. Box 100306
Columbia, SC 29202-3306

Please call the Provider Contact Center (PCC) at 877–567–7271 for Medical Review questions.

Fed Ex/UPS/Overnight Courier
Palmetto GBA
Mail Code: AG-230
2300 Springdale Drive, Building One
Camden, SC 29020

Fax: (803) 870–0135

  • Responding to Additional Documentation Requests (ADRs)
  • Responses to our requests for medical records

 

 

Medicare Secondary Payer (MSP)

For questions/concerns related to MSP records, contact the Benefits Coordination & Recovery Center (BCRC) at: 855–798–2627 (TTY/TDD at 855–797–2627 for the hearing and speech impaired). Customer Service Representatives are available to provide you with quality service Monday through Friday from 8 a.m. to 8 p.m. ET, except holidays.

Mailing addresses are available on the CMS website. 

  • MSP questions
  • Questions regarding beneficiary's primary or secondary records

 

Provider Contact Center (PCC)

Provider Contact Center: 877–567–7271
Part B PCC Hours: 8 a.m. to 6 p.m. ET

Our PCC Representatives are ready to answer your questions about billing problems and other issues.

Please see the following links for more guidance about the Part B Interactive Voice Response (IVR) and contacting the PCC.

Call Flowchart (PDF, 304 KB)
IVR Conversion Tool 

Email 
Email Part B to have your inquiry answered. Please do not include any Protected Health Information.

U.S. Mail
Palmetto GBA 
Attn. JJ Medicare Part B
P.O. Box 100306
Columbia, SC 29202-3306

The PCC responds to issues related to claims, billing, eligibility, provider education and other provider issues.

Telephone Corrections
Call this line for a claim correction (telephone reopenings). Restrictions apply.

Electronic Data Interchange

Technical assistance with electronic billing, electronic remittance advice (ERA) and other EDI issues.

Provider Enrollment
Assistance with provider enrollment, including completion of CMS-855 applications.

Provider Enrollment

U.S. Mail
Palmetto GBA
Mail Code: AG-310
P.O. Box 100306
Columbia, SC 29202-3306 

Fed Ex/UPS/Overnight Courier
Palmetto GBA
Mail Code: AG-310
2300 Springdale Drive
Building One
Camden, SC 29020-1728

  • Enrollment (credentialing) questions
  • Request CMS-855 B, I or R forms
  • Change address, add a location or add a new member to a provider group
  • Independent Diagnostic Testing Facility (IDTF) enrollment
  • Electronic Funds Transfer (EFT) CMS 588 form
  • Medicare Participating Physician or Supplier Agreement (PAR) CMS 460 form
  • How to obtain a National Provider Identifier (NPI)
  • Participation corrections
  • IRS 1099 tax form corrections
  • Consent forms
Provider Outreach and Education (POE)

U.S. Mail
Palmetto GBA
Part B POE
Mail Code: AG-830
P.O. Box 100238
Columbia, SC 29202-3238

For education, please complete the education request form. To access this document, go to the forms web page.

  • Educational training requests
  • Request a speaker for association meetings in your state

Are you seeking Review Contractor information?
This interactive map will show you the name and contact information for all review contractors by your state. This includes Unified Program Integrity Contractors (UPICs), Comprehensive Error Rate Testing (CERT) Contractor, Supplemental Medical Review Contractor (SMRC), Medicare Administrative Contractors (MACs) and Recovery Audit Contractors (RACs).

Still have questions?

  • You can find direct answers to your technical questions by visiting our Site Help page
  • Need to contact another Medicare department on this site? Go to our Site Contact page.
  • For help with technical problems using your computer on this website, email Palmetto GBA's Technical Assistance 

Feedback to the Centers for Medicare & Medicaid Services (CMS)
If you would like to send any feedback to CMS regarding your experiences with Palmetto GBA, please direct your comments to:

POE Coordinator
CMS Division of Financial Management & Fee-for-Services Operations
61 Forsyth Street, S.W., Suite 4T20
Atlanta, GA 30303-8909
Email: OPOLE_IFM_ATL_Inq@cms.hhs.gov

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Do you have website feedback? Contact our Webmaster.


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