eServices Alerts for Outstanding ADRs

Published 03/30/2023

To help you keep up with pending Medical Review Additional Documentation Requests (ADRs) and to decrease the non-response rate for ADRs, we added a homepage ADR widget section and new ADR dashboard tab. The home page widget displays the total number of ADRs pending and the number pending at more than 30 days and more than 40 days. The ADR dashboard displays a list of the ADRs by ICN and MBI. For each listed ADR, users with access for the Forms function can click a Respond link to open a prepopulated MR ADR Response form to which they can upload and attach their documentation. We will be making additional enhancements to this feature in response to your continuing feedback. 

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