Contact Claims
Self-Service
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Codes/Services Requiring Additional Documentation
For increased efficiency, please only submit additional documentation when required for claims processing. -
View our step-by-step video for tips on submitting documentation via PWK
Call 855-696-0705 (toll free)
Hours of operation: 8 a.m. to 4:30 p.m. ET, Monday through Friday.
Please reference our IVR Call Flowchart (PDF), IVR User Guide (PDF), and IVR Conversion Tool for additional guidance.
Fax
Additional Documentation
Please fax Additional Documentation to (803) 699-3588
ADR Responses
Please fax ADR Responses to:
- North Carolina - (803) 699-3584
- South Carolina - (803) 699-3585
- Virginia - (803) 699-3586
- West Virginia - (803) 699-3587
US Mail
Please submit all paper claims and supporting documentation via US Mail to:
Palmetto GBA
Mail Code: AG-600
P.O. Box 100190
Columbia, SC 29202-3190
Contact a Different Department
View our main Contact Us page for information on how to submit a general inquiry or to contact a different department.