Patient Resource Guide With Agency Names & Numbers

Many questions can arise when an individual becomes eligible for Medicare. It can be a challenge to find the time and resources to help all your patients with their Medicare related concerns and problems. There are many agencies that assist Medicare patients. Below are the names of these agencies and the types of assistance they can provide.


Agency Name Agency Phone Number Agency Website Concerns Handled by Agency
Medicare 1-800-MEDICARE
Medicare claims, Medicare deductible, Medicare Part D
Social Security (800) 772-1213 Medicare Entitlement, Medicare Enrollment, Medicare Premium, Social Security Checks
North Carolina Department of Insurance: Seniors’ Health Insurance Information Program (SHIIP) (800) 443-9354
Supplemental Insurance, Medicare Advantage Plans, Medicare Part D, Long Term Care Insurance, Medicaid (QMB/SLMB)
South Carolina Senior Health Insurance Program: GetCareSC (800) 868-9095
Virginia Insurance Counseling and Assistance Program (VICAP) (800) 552-3402
WV SHIP (West Virginia Senior Health Insurance Program) (877) 987-4463
Benefits Check Up Website will determine eligibility for up to 1,300 different public and private benefit programs, including the Prescription Drug programs


Last Updated: 07/15/2020