I am an eServices account administrator. How do I get my account unlocked?


Answer:

If the provider account has multiple administrators, please contact another administrator to unlock your account.

If you are the only account administrator, please use one of the following options:

  • Use the Fastlane Support button on the eServices log in screen. After selecting the button, you are instantly connected with an online operator who can assist you in unlocking your account.

Note: Fastlane Support is available during Web chat hours.

  • Call the Provider Contact Center to speak with an eServices specialist who can help unlock your account.

Use the links below to find your Provider Contact Center phone number and hours of operation.





Last Updated: 06/03/2021