What information do I need to have available when calling for Electronic Data Interchange (EDI) assistance?


Answer:
Please have the following information available prior to calling about an EDI-related issue so we may assist you:

  • Provider Transaction Access Number (PTAN), also known as a provider number, or your National Provider Identifier (NPI)
  • Company name
  • Contact name
  • Telephone number
  • City and state
  • Submitter ID
  • File ID
  • Error Message

If you are unable to provide this information, you may be required to call back.





Last Updated: 06/18/2021