What information do I need to have available when calling for Electronic Data Interchange (EDI) assistance?

Please have the following information available prior to calling about an EDI-related issue so we may assist you:

  • Provider Transaction Access Number (PTAN), also known as a provider number, or your National Provider Identifier (NPI)
  • Company name
  • Contact name
  • Telephone number
  • City and state
  • Submitter ID
  • File ID
  • Error Message

If you are unable to provide this information, you may be required to call back.

Contact Palmetto GBA JM Part B Medicare

Email Part B

Contact a specific JM Part B department

Provider Contact Center: 855-696-0705

TDD: 866-830-3188

Other Palmetto GBA Sites

Palmetto GBA Home

DMEPOS Competitive Bidding Program

Jurisdiction J Part A MAC

Jurisdiction J Part B MAC

Jurisdiction M Part A MAC

Jurisdiction M Part B MAC

Jurisdiction M Home Health and Hospice MAC


National Supplier Clearinghouse MAC


RRB Specialty MAC Providers

RRB Specialty MAC Beneficiaries



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