Helpful Tips: UTN, Multiple Requests, Documentation

UTN (Unique Tracking Number)
If you have you received an Additional Documentation Request (ADR) for an affirmed Unique Tracking Number (UTN), perhaps the incorrect UTN was submitted by mistake.

  • Double-check the UTN submitted on the claim
  • Is it the correct UTN for the correct patient
  • Is it the correct UTN for the 60 day prior authorization period
  • Look at the dates of transport on the claim. Are they within the 60 day period prior authorization period for that particular UTN
  • Check the UTN to ensure there are no typographical errors (i.e., a 5, instead of a 6, etc.)
  • The garage address should be submitted on the claim rather than the Pay To address.

Multiple Prior Authorization Requests
Multiple prior authorization requests have been received for the same transports. Please do not submit another request for the same transport until you receive a decision letter for the first request. 

  • We encourage providers to submit requests using either the eServices portal or via facsimile at (803) 462-2702
  • Duplicate requests result in additional research and will delay the processing of your request

Please ensure that all documentation submitted as part of a prior authorization request for repetitive scheduled non-emergent transports is submitted together to include the medical necessity statement. Multiple requests with incomplete documentation delay processing and may result in the request not being affirmed.

Contact Palmetto GBA JM Part B Medicare

Email Part B

Contact a specific JM Part B department

Provider Contact Center: 855-696-0705

TDD: 866-830-3188

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