Receive ADRs Electronically: Go Green via our eServices

Part B and Railroad Medicare providers can opt to receive Additional Documentation Requests (ADRs) through our eServices. If your claim is selected for review, you can receive your request as it is generated – instead of by mail (which decreases the amount of time you have to respond).
This process is free and easy to use. Our messaging function in eServices will send an inbox message to let users know that an 'eLetter' is now available. This process delivers the electronic document as a link within the secure message once you sign into eServices.

Contact Railroad Medicare

Email Railroad Medicare

Contact a specific Railroad Medicare department

Provider Contact Center: 888-355-9165

IVR: 877-288-7600

TTY: 877-715-6397

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