eServices Data Availability

eServices will generally be available 24 hours a day, seven days a week. However, access to eServices does not guarantee that all functions will be available.

Refer to the availability times below for times when each function is available. eServices scheduled maintenance times are also listed below. 

Available Times – Monday through Friday
Claims Data 
JJ: 8 a.m. - 4 p.m. ET
JM: 8 a.m. – 4 p.m. ET
Railroad: 8 a.m. – 7 p.m. ET
JJ: 8 a.m. - 7 p.m. ET
JM: 8 a.m. – 7 p.m. ET
Railroad: 8 a.m. – 7 p.m. ET
Beneficiary Eligibility
24/7 except during established eServices and CMS scheduled maintenance
Financial Data 
JJ: 8 a.m. - 4 p.m. ET
JM: 8 a.m. – 4 p.m. ET
Railroad: 8 a.m. – 7 p.m. ET

If scheduled eServices maintenance is required, it will be performed during the times listed below:

  • Monday – Friday: 6 a.m. – 8 a.m. ET
  • Saturday – Sunday: You may be able to log in to eServices; however, access to individual functions may not be available
  • Sunday: 5 p.m. – 8 a.m. Monday ET

Our goal is to avoid any service interruptions during normal operating hours. However, unscheduled maintenance may be necessary in order to immediately address systems security threats or performance issues. When you access the eServices website and it is not available, you should see a page that indicates maintenance is in progress.

Contact Railroad Medicare

Email Railroad Medicare

Contact a specific Railroad Medicare department

Provider Contact Center: 888-355-9165

IVR: 877-288-7600

TTY: 877-715-6397

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