eServices: Claim Status

If you have access to claims status and are successfully logged in, click on the Claims tab. The claims status screen will appear. In addition to the other required fields, you must enter the patient's Medicare number and the date range of date of service for the claims you seek. The claims status date range will default to 45 days from the beginning date. You can choose a smaller date range, but you cannot choose a larger date range than 45 days.

If claims are found for the date range entered, you will receive a list of claims found. Each claim line will have a link to the claims details.

Retrieving claims information older than six months may take additional time. In addition, offline claims will not be displayed. Many claims are offline after three years, sometimes earlier. 

Contact Railroad Medicare

Email Railroad Medicare

Contact a specific Railroad Medicare department

Provider Contact Center: 888-355-9165

IVR: 877-288-7600

TTY: 877-715-6397

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