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Published Date: 1/20/2015
Printed Date: 9/22/2015
URL: http://palmgba.com/marlowe/redesign6/article.html
Railroad Medicare Home
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Your feedback helps us continue to improve the Provider Experience we deliver to you and others across our Provider Community. If you provide us with your contact information, we will respond directly to you regarding your issues, concerns or comments.
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Appeals Benefits Integrity Unit (BIU) Claims Electronic Data Interchange (EDI) eServices Finance Medicare Secondary Payer (MSP) Provider Contact Center (PCC) Provider Enrollment Telephone Reopenings Railroad Medicare Address Additional Questions Feedback to the Railroad Retirement Board (RRB) Website Feedback
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Phone: 888-355-9165 Press 5 for Customer Service Fax: (803) 264-9844
Phone: 877-288-7600
Phone: 888-355-9165 Press 3 for Provider Enrollment
Fax: (803) 382-2415 Enrollment file changes (address, name)
Phone: 888-355-9165 Press 2 for EDI
General Fax: (803) 264-0733
Second Level Screening Fax: (803) 264-1168
Fax: (803) 264-0697 532 (invoice) and 733 (opt out providers) ADS Letters Only
Fax: (803) 264-9842 Documentation for EDI Claims
Fax: (803) 382-2418 Immediate Offset Requests Only
Fax: (803) 382-2412 Correspondence unrelated to immediate offsets or intent to refer letters
Fax: (803) 382-2413 Intent to Refer (3rd Demand) Letters Only
Our Address Send written correspondence and paper claims to our general mailing address: Palmetto GBA Railroad Medicare P.O. Box 10066 Augusta, GA 30999-0001
When sending correspondence, claims or requested documentation via Fed Ex/UPS/Certified Mail, send to our physical address:
Palmetto GBA Railroad Medicare 2743 Perimeter Parkway, Bldg. 200 Augusta, GA 30909
Use one of the following attention lines in conjunction with the address, as applicable:
Accounting and Finance Appeals Benefit Integrity Claims Medical Review Medicare Secondary Payer General Inquiries
When returning an overpayment, send to: Palmetto GBA Railroad Medicare Attention: Accounting P.O. Box 367 Augusta, GA 30999
When returning documentation requested by Benefit Integrity, send to: Palmetto GBA Railroad Medicare Attention: Benefit Integrity PO Box 1956 Augusta, GA 30999 You may also visit our offices located in Augusta, Georgia. Send Freedom of Information Act (FOIA) Requests to: Palmetto GBA - Railroad Medicare FOIA Coordinator Mail Code: AG-615 P.O. Box 100190 Columbia, SC 29202-3190 Additional Questions?
Feedback to the Railroad Retirement Board (RRB) If you would like to send any feedback to the RRB regarding your experience with Palmetto GBA, please direct your comments to: RRBMedicarecommunications@rrb.gov .
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Last Updated: 2/01/2021
Applies to:
Article Topics: Appeals, Redeterminations, and PTANs