Contact Us Via Email

You can use this form to submit general inquiries or to provide feedback on our website. For security reasons, please do not submit the following with this form:

• claim specific inquiries
• beneficiary specific inquiries
• other requests involving PHI/PII

See our Written Correspondence page for details on mailing, faxing and using our eServices portal to submit those types of written inquiries.

All general written inquiries, including emails, will be responded to within 45 business days.

For inquiries that require an immediate response, please call the Provider Contact Center at 888-355-9165. Representatives are available Monday through Friday from 8:30 a.m. to 4:30 p.m. for all time zones except for PT, which provides service from 8 a.m. to 4 p.m.

Choose your Reason for Inquiry from the list below to find information and resources for our top email inquiries: