WEBVTT

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Here at Palmetto GBA, we
are all about service.

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We want to keep improving
how to serve you, and we take

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that pledge very seriously.

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Our quality improvement
programs are focused

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on one thing, improving
your experience.

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Positive changes in our
Provider Contact Center, our

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website, telephone response
system, and so much

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more, have come about
due to your feedback.

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So, we'd like you to take
a few minutes of your time

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and let us know what we
can do to serve you better.

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Next time you participate in
one of our webinars, complete

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the Customer Experience
Survey to let us

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know how we're doing.

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Find it located in the
Resources section and shared

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in the closing slides.

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Now accessible on your
smartphone via QR code.

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We value your honesty and
appreciate all feedback.

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Thank you.

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I'm Charles Kanin.

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How can I serve you today?