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Your feedback helps us continue to improve the experience we deliver to you and others across our provider community. If you provide us with your contact information we will respond directly to you regarding your issues, concerns or comments.

To provide your feedback, please take our short survey by clicking on
  Palmetto GBA Provider Experience Survey Button. Links to https://www.surveymonkey.com/r/JPYHTDN


Click on a department to be taken to that area's contact information:

Appeals and Redeterminations
Beneficiary Customer Service Center
Checks for Overpayments
Cost Report
Credit Balance Reporting
Electronic Data Interchange (EDI) 
DDE
eServices
Financial correspondence
Freedom of Information Act (FOIA) Requests
Medical Affairs
Medical Review
Medicare Secondary Payer (MSP)
Provider Audit
Provider Contact Center (PCC)
Provider Enrollment
Provider Outreach and Education (POE)
Provider Reimbursement
Review Contractor
Additional Questions
Feedback to the CMS
Website Feedback

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Palmetto GBA welcomes your comments and questions. You can get in touch with us in writing, by telephone or via email. Palmetto GBA is the Home Health and Hospice Medicare Administrative Contractor (HHH MAC) for home health and hospice providers in Alabama, Arkansas, Florida, Georgia, Indiana, Illinois, Kentucky, Louisiana, Mississippi, New Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee and Texas.

Note: We respond to inquiries in the order in which we receive them. Please allow us time to research your question in order to provide you with the best possible service.

 Department  Contact Information  Type of Inquiry
Appeals and Redeterminations

Palmetto GBA
HHH Appeals
Mail Code: AG-630
P.O. Box 100238
Columbia, SC 29202-3238
Fax: (803) 699-2425

Fed Ex/UPS/Certified Mail Address
Palmetto GBA
HHH Appeals
Mail Code: AG-630
Building One
2300 Springdale Drive
Camden, SC 29020

  • Request for Redeterminations
  • Redetermination Form
Beneficiary Customer Service Center 1-800-Medicare (1-800-633-4227)
TTY: 877-486-2048

Visit the Medicare website at www.medicare.gov.
 All questions related to the Medicare Program
Checks For Overpayments Palmetto GBA
Medicare HHH Overpayments
Mail Code: AG-340
P.O. Box 100277
Columbia, SC 29202-3277

Provider Inquiries: For inquiries regarding overpayments, please call the Provider Contact Center at 855-696-0705.

Fax Numbers:

  • To send any financial correspondence to the overpayment department by fax, please fax this information to (803) 419-3275.
  • To request an immediate offset, fax your request to (803) 462-2574.
 
  • Overpayments
  • Checks for cost report and credit balances
Cost Report Filing

Electronic Filing: https://mcref.cms.gov

Mailing Address
Palmetto GBA
Attn: Cost Report Acceptance
Mail Code: AG-330
P.O. Box 100144
Columbia, SC 29202-3144

Fed Ex/UPS/Certified Mail Address
Palmetto GBA
Attn: Cost Report Acceptance
Mail Code: AG-330
2300 Springdale Drive
Building One
Camden, SC 29020-1728

Cost Report Overpayment Address (checks only)
Palmetto GBA
Medicare Finance
Mail Code: AG-260
P.O. Box 100277
Columbia, SC 29202-3277

  • Cost Reports
  • Checks
Credit Balance Reporting

If you have questions about your Credit Balance Report, please call the Provider Contact Center at: 855-696-0705.

U.S. and Certified Mail
Palmetto GBA
Attn: Credit Balance Reporting
Mail Code: AG-340
P.O. Box 100109
Columbia, SC 29202-3109

Fed Ex/UPS/Overnight Courier
Palmetto GBA
Attn: Credit Balance Reporting
Mail Code: AG-340
2300 Springdale Drive
Building One
Camden, SC 29020-1728

Credit Balance Overpayment Address(checks only):
Palmetto GBA
Medicare Finance
Mail Code: AG-260
P.O.Box 100277
Columbia, SC 29202-3277

Reports may be faxed to:
MCBR Receipts
Attn: Credit Balance Reporting
(803) 419-3277

  • Questions or concerns regarding credit balance reports
Electronic Data Interchange (EDI)

Email: EDIPartA.ENROLL@PalmettoGBA.com

Provider Contact Center: 855-696-0705

  • EDI enrollment  
  • Electronic Remittance Advice (ERA)
  • PC-ACE Pro 32 (billing software)
  • Direct Data Entry (billing software)
  • Other EDI-related issues
DDE Hours of Availability
  • Monday to Friday 6 am - 8 pm ET
  • Saturday: 6 am - 4 pm ET
  • Sunday: Not Available
  • Submit claims
eServices Provider Contact Center: 855-696-0705

Our PCC representatives are ready to answer your questions about billing problems and other issues. Please see the following links for more guidance about the HHH Interactive Voice Response (IVR) and contacting the Contact Center:

Call Flowchart (PDF, 340 KB)
IVR Conversion Tool

HHH PCC Hours: 8 a.m. to 5 p.m. ET

Email HHH to have your inquiry answered. Please do not include any Protected Health Information.

  • Eligibility
  • Claims Status
  • Remittances Online
  • Financial Information
  • Appeals
  • Medical Review ADR Response Form
  • General Written Inquiry Request Form
  • CMS-838 Credit Balance Report Submission
  • Cost Report Form
Financial correspondence
with/without checks

Palmetto GBA
PO Box 100277
Columbia, SC 29202

 
Freedom of Information Act (FOIA) Requests

Palmetto GBA - HHH
FOIA Coordinator
Mail Code: AG-840
P.O. Box 100190
Columbia, SC 29202-3190

Email: FOIA@PalmettoGBA.com

  • FOIA requests
Medical Affairs Palmetto GBA
HHH Medical Affairs
Mail Code: AG-300
P.O. Box 100238
Columbia, SC 29202-3238

Send emails to A.Policy@palmettogba.com.
  • Local coverage determinations (LCDs)
  • Medicare Coverage Database (MCD) Articles
Medical Review

Please call the Provider Contact Center (PCC) at 855-696-0705 for Medical Review questions.

Palmetto GBA
HHH Medical Review
Mail Code: AG-230
P.O. Box 100238
Columbia, SC 29202-3238

Fed Ex/UPS/Overnight Courier
Palmetto GBA
Mail Code: AG-230
2300 Springdale Drive, Building One
Camden, SC 29020

Fax: (803) 699-2436

  • Responding to Additional Documentation Requests (ADRs)
  • Responses to our requests for medical records
Medicare Secondary Payer (MSP)

For  questions/concerns related to MSP records, contact the Benefits Coordination & Recovery Center (BCRC) at: 855-798-2627 (TTY/TDD at 855-797-2627 for the hearing and speech impaired). Customer Service Representatives are available to provide you with quality service Monday through Friday from 8 a.m. to 8 p.m. ET, except holidays.

Mailing addresses are available on the CMS website.

  • MSP questions
  • Questions regarding beneficiary's primary or secondary records 
Provider Audit

Palmetto GBA
Provider Audit
Mail Code: AG-320
P.O. Box 100144
Columbia, SC 29202-3144

Palmetto GBA
Cost Report Appeals and Reopenings
Mail Code: AG-380
P.O. Box 100144
Columbia, SC 29202-3144

Email:
Filing of Cost Report Appeals
JMAudit.Appeals@PalmettoGBA.com

Filing of Cost Report Reopenings
JMAudit.Reopening@PalmettoGBA.com

  • Issues related to cost reports, desk reviews, audits and settlements
  • Issues related to the filing of cost report appeals and reopenings
Provider Contact Center (PCC)

Palmetto GBA
HHH PCC
Mail Code: AG-840
P.O. Box 100238
Columbia, SC 29202-3238

Provider Contact Center: 855-696-0705

Our PCC representatives are ready to answer your questions about billing problems and other issues. Please see the following links for more guidance about the HHH Interactive Voice Response (IVR) and contacting the Contact Center:
 
Call Flowchart (PDF, 340 KB)
IVR Conversion Tool

HHH PCC Hours: 8 a.m. to 5 p.m. ET

Email HHH to have your inquiry answered. Please do not include any Protected Health Information.

 
  • General coverage and Medicare-related questions
  • Crossover questions
  • Questions regarding claim filing requirements
  • Explanation of denial reasons
  • IVR resources
  • MSP resources
  • Modifier guidelines
  • Medical record documentation questions
  • Written Inquiries
  • eServices
Provider Enrollment

For inquiries regarding provider enrollment, please call the Provider Contact Center at 855-696-0705.

Palmetto GBA
HHH Provider Enrollment
Mail Code: AG-331
P.O. Box 100144
Columbia, SC 29202-3144

Fed Ex/UPS/Overnight Courier
Palmetto GBA
Home Health and Hospice Provider Enrollment
2300 Springdale Dr. Bldg. One
Camden, SC 29020

  • Enrollment (credentialing) questions
  • Request CMS-855 A, B, I or R forms
  • Change address, add a location, add a new member to a provider group
  • Independent Diagnostic testing facility (IDTF) enrollment
  • Electronic Funds Transfer (EFT) CMS 588 form
  • Medicare Participating Physician or Supplier Agreement (PAR) CMS 460 form
  • How to obtain a National Provider Identifier (NPI)
  • Participation corrections
  • IRS 1099 tax form corrections
  • Consent forms
Provider Outreach and Education (POE)

Palmetto GBA
HHH POE
Mail Code: AG-830
P.O. Box 100238
Columbia, SC 29202-3238

For education, please complete the Education Request Form. To access this document, go to the Forms Web Page at www.PalmettoGBA.com/hhh/forms.

  • Educational training requests
  • Request a speaker for association meetings in your state
Provider Reimbursement

Palmetto GBA
Provider Reimbursement
Mail Code: AG-330
P.O. Box 100144
Columbia, SC 29202-3144

Provider inquiries, please call (855) 696-0705.

Fax updated certificates for diabetes education to the reimbursement department at (803) 935-0262.

  • Submission of interim rate information
  • Reimbursement issues
  • Reimbursement specialist
  • Submission of certificates

Are you seeking Review Contractor information?
This interactive map will show you the name and contact information for all review contractors by your state. This includes Unified Program Integrity Contractors (UPICs), Comprehensive Error Rate Testing (CERT) Contractor, Supplemental Medical Review Contractor (SMRC), Medicare Administrative Contractors (MACs) and Recovery Audit Contractors (RACs).

Additional Questions?

  • You can find direct answers to your technical questions by visiting our Site Help page
  • Need to contact another Medicare department on this site? Go to our Site Contact page.
  • For help with technical problems using your computer on this website, email Palmetto GBA's Technical Assistance 

Feedback to the Centers for Medicare & Medicaid Services (CMS)
If you would like to send any feedback to CMS regarding your experiences with Palmetto GBA, please direct your comments to:

POE Coordinator
CMS Division of Financial Management & Fee-for-Services Operations
61 Forsyth Street, S.W., Suite 4T20
Atlanta, GA 30303-8909
Email: ROATLFM@CMS.HHS.GOV

Website Feedback
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Last Updated: 02/24/2020