2025 Provider Contact Center Training and Holiday Closure Schedule

Published 04/17/2025

The Palmetto GBA Provider Contact Center (PCC) will continue to close up to eight hours per month for customer service representative (CSR) training and staff development. Please note that our Interactive Voice Response (IVR) unit will be available during these scheduled training sessions for automated customer service transactions.

You may use our online provider portal called eServices to obtain claim status, duplicate remittances, patient eligibility and much more. Register now at www.PalmettoGBA.com/eServices.

Listed below are 2025 training and holiday closure dates and times.

Date PCC/Office Closed

April 18, 2025

8-hour Training

May 2, 2025

PCC closed 8 a.m. to 12 p.m. ET

May 16, 2025

PCC closed 8 a.m. to 12 p.m. ET

May 26, 2025

Office closed/Memorial Day

June 6, 2025

PCC closed 8 a.m. to 12 p.m. ET

June 19, 2025

Office closed/Juneteenth

June 27, 2025

PCC closed 8 a.m. to 12 p.m. ET

July 4, 2025

Office closed/Independence Day

July 11, 2025

PCC closed 8 a.m. to 12 p.m. ET

July 25, 2025

PCC closed 8 a.m. to 12 p.m. ET

August 8, 2025

PCC closed 8 a.m. to 12 p.m. ET

August 22, 2025

PCC closed 8 a.m. to 12 p.m. ET

September 1, 2025

Office closed/Labor Day

September 12, 2025

PCC closed 8 a.m. to 12 p.m. ET

September 26, 2025

PCC closed 8 a.m. to 12 p.m. ET

October 13, 2025

Office closed/Columbus Day

October 24, 2025

8-hour Training

November 11, 2025

PCC closed 8 a.m. to 12 p.m. ET

November 21, 2025

PCC closed 8 a.m. to 12 p.m. ET

November 27, 2025

Office closed/Thanksgiving

November 28, 2025

Office closed/Thanksgiving

December 12, 2025

8-hour Training

December 24, 2025

Office closed/Christmas Eve

December 25, 2025

Office closed/Christmas Day


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