Contact Railroad Medicare Medical Review
Self-Service
Our eServices portal allows you to receive eDelivery of Medical Review Additional Documentation Request (ADR) letters, Targeted Probe and Educate (TPE) Review letters and Ambulance Prior Authorization Request Decision letters into your eServices eDelivery inbox. You can also upload your documentation and respond to MR ADRs and submit Ambulance Prior Authorization Requests.
Call 888-355-9165, select Option 5 for Customer Service
Representatives are available Monday through Friday 8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m.
TTY: Call 877-715-6397
Submit Documentation
Correspondence:
Palmetto GBA Railroad Medicare
Attn: Medical Review
P.O. Box 10066
Augusta, GA 30999-0001
FedEx, USPS, or Overnight Courier:
Palmetto GBA Railroad Medicare
Attn: Medical Reivew
2743 Perimeter Parkway, Bldg. 200
Augusta, GA 30999
Fax:
(803) 264-8832
Electronic Submission of Medical Documentation (esMD):
See www.cms.gov/esMD for more information
Ambulance Prior Authorization Requests
U.S. Mail:
Palmetto GBA RRB RSNAT
PO Box 17089
Augusta, GA 30903-0001
Fax:
(803) 462–2632
Contact a Different Department
View our main Contact Us page for information on how to submit a general inquiry or to contact a different department.