Contact Credit Balance Reporting (CMS-838)

Call 877-567-7271 (toll free)

Hours of operation: 8 a.m. to 6 p.m. ET, Monday through Friday.

Please reference our IVR Call Flowchart (PDF, 340 KB), IVR User Guide (PDF, 160KB), and IVR Conversion Tool for additional guidance.

Submit Credit Balance Reports Without Checks

Preferred Method: You can submit your Credit Balance Reports electronically using our eServices Portal under Financial Tools > Financial Forms > CMS-838 Credit Balance.

You can also submit Credit Balance Reports without checks via:

Submit Credit Balance Reports With Checks

Preferred Method: You can submit your Credit Balance Reports using our eServices Portal under Financial Tools > Financial Forms > e-Check.

You can also submit Credit Balance Reports with checks via:

Contact a Different Department

View our main Contact Us page for information on how to submit a general inquiry or to contact a different department.