eServices Portal

Access Palmetto GBA's eServices Portal for Your Medicare Transactions

Palmetto GBA is pleased to offer eServices, our free Internet-based, provider self-service portal. The eServices application provides information access over the Web for the following online services: 

  • Eligibility
  • Medicare Beneficiary Identifier (MBI) Lookup
  • Claims Status
  • eClaim Submissions
  • Clerical Error Claim Reopening Requests
  • Remittances Online
  • Financial Information - payment floor and last three checks paid
  • Financial Forms - eOffset requests and eCheck payments
  • Secure Forms - Appeals, Medical Review ADR Response Form, Prior Authorization Form and General Inquiry Form
  • eDelivery 
  • Additional Documentation Form

You can participate in eServices if you have a signed electronic data interchange (EDI) Enrollment Agreement on file with Palmetto GBA. If you are already submitting claims electronically, you do not have to submit a new EDI Enrollment Agreement.

If you do not have an EDI Enrollment Agreement on file, you will receive an error message in red at the top of your screen when you attempt to register. The EDI Enrollment Agreement is a form that is included in the EDI Enrollment Packet, which can be located under the EDI areas of If you do not have an EDI Enrollment agreement on file with us, please go to the EDI areas of and click on your line of business. Then, click on the Enrollment link listed on the page for online articles about EDI enrollment.

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Registration and Login
Only one provider administrator per PTAN/NPI combination performs the registration process. The provider administrator grants permissions to additional users and administrators related to that PTAN/NPI combination. Billing services and clearinghouses should contact their provider clients to gain access to the system.

To register for a Medicare account, you will need your Medicare Provider Transaction Access Number (PTAN), NPI, tax ID number and the amount of the last Medicare payment you received for the PTAN/NPI combination.

If you are having problems registering or have questions, please view our User Manual (PDF, 8.25 MB).

  • Go to
  • Click on the Create Your Account button
  • Complete the following online form fields:
    • Provider Name
    • Contact Name (The person to be assigned to this user ID)
    • Email Address/Reenter Email Address
    • Phone Number
    • Extension
    • I am/work for: (Choose Provider, Billing Service or Clearinghouse from the drop-down selections) ´éº
    • PTAN (Enter Medicare PTAN)
    • NPI
      • The PTAN and NPI combination entered must match the information on the provider’s Medicare EDI Enrollment Agreement
    • Tax ID
    • Line of Business
    • Most Recent Medicare Payment Amount Received or Access Code (Enter the most recent Medicare payment for the Medicare PTAN/NPI combination you are registering or your access code from EDI if you recently completed an EDI enrollment agreement.)
    • Billing service/clearinghouse name and address is only required if you are registering as a billing service or clearinghouse
  • Review and agree to the Terms of Use
  • Click Submit

If the information you entered matches the information on file with Palmetto GBA, you will be assigned a User ID, and will be able to choose your security questions and answers and your password. Once this is completed, you will receive an email at the email address you registered. You will need to access the email, click on the verification link and log in to your new account.

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Helpful Hints
There are help buttons and links on each screen. The links will take you to a PDF document with information about the system.

You must register separately for each PTAN/NPI combination. Each PTAN/NPI combination will have a unique user ID. For instructions on linking multiple eServices accounts, see section 12.0 Account Linking in the eServices User Manual (PDF, 8.25 MB). 

Users may currently submit attachments up to 40 MB in size to eClaims and forms. While there is no limit to the number for files that can be attached to the form, the combined size of all attachments cannot exceed 150 MB in size. All attachments must be in PDF format unless otherwise noted.

Only one provider administrator per PTAN/NPI combination can initially register. If you are the first person to register a PTAN/NPI combination, you will be registered as the provider administrator and can add more users through the Admin tab. You can assign back-up administrators. Keep in mind that these administrators will have access to all information functions by default. You can also add provider users who have access to individual functions, such as eligibility or claims status.

If you suspect misuse or suspicious use of the system, please contact your Medicare Contractor immediately.

Need Help? Palmetto GBA has dedicated representatives available to provide technical assistance and answer questions about our secure online portal, eServices. Our Provider Contact Center (PCC) representatives can be reached at 877–567–7271 (Monday – Friday, 8 a.m. to 6 p.m. ET). To connect with an eServices representative, press or say 1 or EDI. Then, press or say 1 or eServices. 

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eServices Portal Articles

Cardiovascular Disease and Intensive Behavioral TherapyInitial Hospital E/M Services (Codes 99221 - 99223): Overview of Key ComponentsChiropractic Services (CPT Codes 98940-98942): Coverage and Documentation RequirementsEmergency Department Services: Coverage and Documentation RequirementsControlled Substances and Drugs of Abuse ScreeningsDepression Screening in AdultseServices: Claim StatuseServices: How Often is Patient Eligibility Updated?eServices eCheck Feature Now Supports Excel FileseServices Form Attachment Issue - ResolvedYour Security Is Important To Us: Never Share Your User IDs or PasswordsEntering Beneficiary Information: eServices Eligibility Inquiry vs. Claim SubmissionTwo New Options to Unlock Your eServices Account!Submitting First Level Appeals Through the eServices PortalCOVID-19 Tips: Go Paperless with eServiceseServices Data AvailabilityeServices Profile Verification TimeframeseServices: Preventive Services EligibilityOverpayment Demand Letters Available in eServicesRegister for Palmetto GBA's eServices TodayeServices: Eligibility Search Expansion!eServices Makes Asking a Medicare Question EasiereAudit Reports for Claims Under Complex Medical Review is Now Live!Multi-Factor Authentication (MFA) Codes Are Usable for up to 12 HourseServices Hospice Eligibility Tab EnhancementAvoid Error Messages When Uploading Attachments in Secure FormsMBI Look-up Directly Links to Eligibility in eServiceseServices Extends Administrator Unlock Feature Beyond 30 DayseServices Administrators: Assign Unique User IDseServices: Fast and Secure Medicare InformationManaging Multiple eService Accounts Is Easier with Account LinkingMedicare Secondary Payer (MSP) eServices TabI am a provider administrator, how do I recertify the provider users on my account?When performing an eligibility inquiry, why do I receive an error message that the beneficiary I requested cannot be found?What do I do if I did not receive my profile verification email?I have completed eServices profile verification, but when I log in I get the message that my account has not been verified. What do I need to do?What should I do if I receive a message that the eligibility system is unavailable?Why am I being asked to complete eServices profile verification?How do I change my password?Why am I missing eligibility information?How do I report a privacy incident that occurred in eServices?Is the eligibility information available through eServices real time?I am trying to register for eServices but I do not see my state in the Line of Business list. Why aren't all states listed?How do I report misuse or suspicious use of eServices?How do I print a remittance?What do I do if I did not receive my profile verification email?Why can't I find the information I am looking for on the Financial Tools tab?How will I know my form has been received in eServices?Why am I being contacted by eServices.Security regarding an eServices account?How do I register for eServices?How do I contact technical support?Someone from my office has already registered. 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What do I do?Are You Tired of Writing in to Request a Simple Claim Correction (Reopening)?Why can't I find claim status for Railroad Medicare beneficiaries in eServices?Claim Documentation Submission Made Easy with Additional Documentation eFormeServices to Allow Claims Submission for Opioid Treatment Programs (OTPs)Opioid Treatment Programs (OTPs) Can Now Submit Claims in eServices!eServices Part B Claims Search Enhancements: New and FastereServices Financial eForms: eCheck and eOffseteServices: Redeterminations and ReopeningseServices: Part B Greenmail Letters for Alabama, Georgia and TennesseeeServices Roster BillingeServices: COVID-19 Transition ModuleeDelivery Reminder: Are You Getting Your Greenmail?eServices eForm: Additional Documentation Response Form (Medical Review)eServices: Registration VideoReceive ADRs Electronically: Go Green via our eServicesBeneficiary Eligibility: Online TransactionseServices and Google Authenticator ModuleeServices Roster Bill InstructionsHow do I obtain the information required to register for eServices?We've Made it Easy to Identify Your eServices AdministratoreServices Updates for Part B Providers Webinar (First Quarter)eServices Updates for Part B Providers Webinar (First Quarter)Controlled Substances and Drugs of Abuse TestingeServices - Help at Your FingertipseServices Password Login RecommendationEstablished Patient Office Visit (99211 - 99215): Coverage and Documentation RequirementsNew Patient Office Visit (CPT Codes 99201-99205): Coverage and Documentation RequirementsI am an eServices account administrator. How do I get my account unlocked?eServices Portal Users Must Use Multi-Factor Authentication (MFA)Can I obtain an MBI for a deceased beneficiary using the eServices MBI Lookup tool?Can I request an immediate offset through eServices for both demanded overpayments and voluntary refunds?How do I find Comprehensive Error Rate Testing (CERT) information in the eServices portal?Overpayment Balance Information Is Available in eServiceseServices: Forms & Secure Messaging VideoPalmetto GBA eServices Webinar Series: Session 2 On DemandeCheck Available August 24, 2021COVID-19 Accelerated and Advance Payment RepaymentsSubsequent Hospital Visit: Coverage and Documentation RequirementsDo I need to request a new MFA code each time I log in?Why can't I edit the Total Charges field on my eClaim form?eServices Claim Submission (eClaim) TipsHow do I access Immediate Offset and electronic payments for Medicare overpayments and voluntary refunds in eServices?How do I administer users?eServices PasswordsNever Share Your eServices User ID and PasswordWhy am I getting locked out or logged out of eServices?Financial Tools: Checking Your Overpayment Status Is Now EasierWhen performing a claim status inquiry, why do I receive an error message that there is nothing found to display?Do You Have a Question Regarding eServices? We Can Help!