{"DID":"crit1bace2","Sites":"JJA^JJB^JMA^JMB^JMHHH^Railroad Medicare","Start Date":"05-04-2022 08:25","End Date":"05-04-2022 08:25","Content":"Users are unable to view remits in the eServices portal. We are working to resolve the issue and will remove this message when functionality is restored.","URL":"","Target":"_self","Color":"red","Mode":"Standard\n"}, {"DID":"crit3c4221","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"07-14-2022 00:36","End Date":"07-15-2022 12:30","Content":"The Palmetto GBA Provider Contact Center (PCC) will be closed 8 a.m. to 12 p.m. ET on Friday, July 15, 2022, for staff training.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":null}, {"DID":"crit4a1da3","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"08-10-2022 15:51","End Date":"08-12-2022 13:00","Content":"The Palmetto GBA Provider Contact Center (PCC) will be closed 8 a.m. to 12 p.m. ET on Friday, August 12, 2022, for staff training.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit4bc51e","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"07-27-2022 15:47","End Date":"07-29-2022 13:00","Content":"The Palmetto GBA Provider Contact Center (PCC) will be closed 8 a.m. to 12 p.m. ET on Friday, July 29, 2022, for staff training.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"yes"}, {"DID":"crit4d544a","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"06-29-2022 12:31","End Date":"07-05-2022 00:00","Content":"The Palmetto GBA Provider Contact Center (PCC) will be closed Monday, July 4, 2022, in observance of Independence Day.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit5b243c","Sites":"JJA^JJB","Start Date":"08-12-2022 13:00","End Date":"08-31-2022 08:18","Content":"Have a Medicare question and want to chat with a rep? JJ providers are invited to join us on webchat. Just select the green Chat Now button on the bottom right corner of screen! ","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critdddb3e","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"06-22-2022 08:45","End Date":"06-24-2022 12:45","Content":"The Palmetto GBA Provider Contact Center (PCC) will be closed 8 a.m. to 12 p.m. ET on Friday, June 24, 2022, for staff training.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":null}, {"DID":"crited5adb","Sites":"JJA^JJB^JMA^JMB^JMHHH","Start Date":"06-08-2022 08:57","End Date":"06-10-2022 13:00","Content":"The Palmetto GBA Provider Contact Center (PCC) will be closed 8 a.m. to 12 p.m. ET on Friday, June 10, 2022, for staff training.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}
IVR Conversion Tool
Published 07/18/2022
This IVR conversion tool was created to assist providers in entering the PTAN, beneficiary's Medicare number or name into the IVR. In the fields below, simply type in the PTAN, Medicare number or the first six letters of the beneficiary’s last name exactly as they appear (including the #) in the corresponding box below. Then, press the translate button and the tool will automatically convert the information entered into the numbers/characters that are required by the IVR
Be sure to write down the conversion numbers before calling the IVR. Keep it prominent for future IVR calls.
Tip: Using a speakerphone when in the IVR can interfere with using the various functions.
PTAN Number Converter
IVR Converted Value:
Medicare Number Converter
IVR Converted Value:
Beneficiary Name Converter
IVR Converted Value:
vS1.1
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