Events and Education



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Palmetto GBA Education Events

Welcome to Palmetto GBA’s Learning and Education Webpage. The Provider Outreach and Education department (POE) educates providers and their staff regarding the fundamentals of the Medicare program, national and local policies, procedures, new Medicare initiatives, significant changes to the Medicare program and issues identified through data analysis.

Palmetto GBA offers education to providers through online, teleconference and live and in-person events. Scheduled events are posted to our website.


Providers may participate in live, prescheduled webcasts where they are afforded the opportunity to interact with the instructor through a dedicated chat box within the webcast application. Live webcasts are often recorded to allow providers to listen to a playback. Other webcasts, in the Webcast Library, are pre-recorded to allow providers to view and listen to the webcast on their own schedule.

Self-paced Computer-based Learning

Self-paced computer-based learning sessions allow providers to use their computers to access education on specific topics. Some of the computer-based training includes pre- and post-test questions to test a user’s knowledge before and after each session.

Ask the Contractor (ACT) Conference Calls

ACT calls are held at least quarterly and offer the provider community live interaction through a teleconference line to ask questions. These calls are designed to present specific topics, and providers can submit questions prior to the call using the Submit a Question for the Ask the Contractor Teleconference (ACT) form.

Live In-person

Live, in-person education is provided from time to time, featuring specific topics based on data analysis. Some of these events are based upon speaker requests from various organizations.

Note: Speaker requests received from individual providers are handled as a webcast or teleconference.

Focused Training

Focused training is offered to providers as needed by way of teleconference or webcast. Providers are encouraged to use the self-paced learning opportunities prior to requesting education. If individual education is needed, providers may complete and submit the Request an Education Session form.


Palmetto GBA also partners with a number of entities to assist in sharing important Medicare education and to host and notify the provider community of upcoming educational opportunities. For speaker requests, the Request a Speaker form must be completed and submitted for consideration. Requestors will be contacted by a member of Palmetto GBA's Outreach and Education team to discuss the specifics and advise as to whether or not a speaker can be provided.

Events and Education Articles

Part A Ask the Contractor Teleconference (ACT): Electronic Submission of Medical Documentation (esMD), November 13, 2019Handout Available for Thursday's Part A Ask the Contractor Teleconference (ACT)Part A Ask the Contractor Teleconference (ACT): Part A East (PAE) Appeals Demonstration - May 14, 2020Part A Ask the Contractor Teleconference (ACT): Comprehensive Error Rate Testing (CERT) - August 13, 2020Part A Ask the Contractor Teleconference (ACT) - November 12, 2020MCG Health Springing into Summer 2020 HandoutFebruary 18, 2020, Part A Reason Codes in Review Webcast HandoutMR and TPE Springing into Summer 2020 HandoutDischarge Planning Spring 2020 HandoutMedical Review Program and Targeted Probe and Educate Handout2020 Part A Spring Virtual Tour HandoutPart A Appeals Presentation June 2020 HandoutPart A Updates June 2020 Handout2020 Spring Virtual Tour HBO HandoutCOVID-19 Overview and Updates June 8 2020 HandoutC2C PAE Demo Presentation June 9 2020 HandoutProvider Outreach and Education (POE) Advisory Group MembersProvider Outreach and Education Advisory Group (POE-AG) Minutes: January 12, 2021Provider Outreach and Education Advisory Group (POE-AG) Minutes: October 13, 2020Provider Outreach and Education Advisory Group (POE-AG) Minutes: April 14, 2020Part A POE-AG CharterCost Report Status TooleServices and Google Authenticator ModuleRural Health Clinic (RHC) Overview ModuleClinical Trials Coverage and Billing ModuleRefunds and Overpayment ModuleReason Code C7010 Job Aid340B Drug Program Reimbursement CalculatorWhat is My Appeal Status? ModuleAppeals Timeliness CalculatorInpatient Hospital Pre-Entitlement ClaimsA/B Rebilling ModuleIPPS Billing for Cost Outlier ModuleIntroduction to Modifiers ModuleCracking Condition Code 44 Computer Based TrainingSkilled Nursing Facility (SNF) Ancillary Services ModuleLong Term Care Hospital (LTCH) Prospective Payment System (PPS) Interrupted Stay PolicyKnow Your J Codes - Drugs and Biologicals ModuleEducational Events Where You Can Ask Questions and Get Answers from Palmetto GBALimitations on the Recoupment of Medicare Overpayments ModuleJurisdiction J and Jurisdiction M Home Infusion Therapy (HIT) for New Part B Supplier Enrollment and Billing Webinar OnDemand Viewing - Now AvailableUtilization of Lifetime Reserve Days ModuleClinical Corner: Cardiac Rehabilitation ModuleSkilled Nursing Facility (SNF) Extended Care Services ModuleIncorrect Data Posted to the Common Working File (CWF)Skilled Nursing Facility (SNF) Basics Training ModuleseServices: Registration VideoBasics of Provider Level Balance (PLB) Reason Codes ModuleClarification of Negative ReimbursementIntegrated Outpatient Code Editor and Medicare Code Editor ModuleDDE Training ModulesAccess TPE Letters Electronically Job AidHyperbaric Oxygen Therapy ModuleFederally Qualified Health Centers (FQHCs) - A to Z ModuleeServices: COVID-19 Transition ModuleFinance and Accounting Training ModulesMedicare Made EasyMedical Necessity of Therapeutic Exercise ModuleBilling Disputes Resolution RequestsCan I Appeal My Claim Denial? ModuleIntensity-Modulated Radiation Therapy ModuleProvider Refunds to PatientsPatient Discharge Status Codes and Hospital Transfers ModuleLeave of Absence (LOA) and Hospital Repeat Admission BillingCMS Continuing Education (CMSCE) WebsiteMSP Basics ModulesSave Time with eTicketReason Code C7010 ModuleSatisfying an Overpayment Through Offset ModuleConditional Primary Medicare Payments for Workers' Compensation, No-fault and Liability InsuranceIntroduction to CERT Web Based TrainingProvider Address Job AidDiagnosis Related Group (DRG) 227 ModuleInpatient Psychiatric Facility (IPF) Training ModulesMedicare Advantage Inpatient Shadow Billing Job AidMedicare Secondary Payer (MSP) Coding ModuleAppeals Status ToolESRD Billing for Acute Kidney Injury (AKI) ModuleNavigating Palmetto GBA's Event Registration PortalTargeted Probe and Educate Process ModuleDiagnosis Related Group (DRG) 470 ModuleThe Medicare Part A Quarterly Updates Webinar Will Be Held March 17Inpatient Rehabilitation Facility - Required Documentation ModuleNeed an Answer to a Medicare Question?eServices: Forms & Secure Messaging VideoAppeals Overview for Providers ModuleMedicare Part A East (PAE) Qualified Independent Contractor (CIC) Demo Now Available On DemandAppeals and Clerical Error Reopenings ModuleCMS MLN Connects VideosChecklist for Timely Filing ExtensionPartial Hospitalization Programs (PHPs) ModuleMedicare Learning Network (MLN) Preventive Services Education ToolPC-ACE Pro32 Training ModulesAcronym/Terminology IndexClarification of the First Level Appeal Decision LetterProvider Enrollment Training ModulesTips to Facilitate the Change of Ownership (CHOW) ProcessTimely Filing Job AidBilling Hospice Physician, Nurse Practitioner (NP) and Physician Assistant (PA) Services (Related to Terminal Diagnosis) Job AidThe Medicare Part A ACT Will Be Held February 24Resolution Tips for Overlapping ClaimsSite TutorialVideo EducationPart A East (PAE) Appeals Demonstration ModuleEDI Enrollment Instructions Guide ModuleMedicare Credit Balance Report ModulePart A Ask the Contractor Teleconference (ACT) Questions and Answers: May 12, 2021Cervical Disc Spinal Fusion and Spinal Cord Stimulator On-Demand WebcastProvider Outreach and Education Advisory Group (POE-AG) Minutes: July 13, 2021Provider Outreach and Education Advisory Group (POE-AG) Minutes: July 14, 2020Overlapping Claim Resolution TipsHow to Attend Webcasts via ON24Palmetto GBA eServices Webinar Series: Session 2 On DemandPart A Ask the Contractor Teleconference (ACT) Questions and Answers: August 11, 2021Provider Outreach and Education Advisory Group (POE-AG) Minutes: April 13, 2021Checklist for Timely Filing ExtensionClosing the Gap: Left Atrial Appendage Closure ModulePartnering for Prevention Initiative Teleconference: November 16, 2021Partnering for Prevention Initiative Teleconference: December 14, 2021Palmetto GBA Suspends In-Person EventsHot Topic Tuesday TeleconferencesPalmetto GBA Education EventsPartnering for Prevention Initiative Teleconference: October 26, 2021