Palmetto GBA No Longer Supports Mozilla Firefox for eServices Users: Edge, Chrome Recommended for Accessing eServices

Published 02/09/2023

Palmetto GBA’s eServices portal no longer supports the Mozilla Firefox web browser as of June 15, 2022. eServices operates optimally using the following browsers:

  • Microsoft Edge (most current version)
  • Google Chrome (Version 87.x)

If you are using Firefox to access eServices, we strongly encourage you to update your web browser to either Microsoft Edge or Google Chrome. Firefox is no longer available on our internal systems, preventing us from troubleshooting if a provider encounters issues. Additionally, Microsoft has discovered security vulnerabilities within Firefox. For these reasons, we recommend that this change is made as soon as possible.

While you should experience no issues using the Firefox browser on our website, Palmetto GBA has enabled our web pages and online tools to work most efficiently with Edge or Chrome.

Palmetto GBA is committed to providing our users with the most updated technological standards and guidelines so that you can continue to utilize our services successfully. We encourage you to reach out to your help desk or IT professional for questions concerning your web browser. You may also find more information within our user manual in our eServices portal.


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