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{"DID":"crit1a4b5d","Sites":"Railroad Medicare","Start Date":"05-23-2024 00:00","End Date":"05-27-2024 23:27","Content":"The Palmetto GBA Railroad Medicare Provider Contact Center (PCC) will be closed on Monday, May 27, 2024, in observance of the Memorial Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit23bc4e","Sites":"Railroad Medicare","Start Date":"03-20-2024 08:21","End Date":"03-31-2024 08:21","Content":"Join us for Spring Tour 2024: Columbia S.C. on April 2, 2024.","URL":"https://web.cvent.com/event/742e000a-81da-44bb-a8b9-e63fa849446c/summary","Target":"_blank","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit2d1231","Sites":"Railroad Beneficiaries^Railroad Medicare","Start Date":"12-27-2024 11:32","End Date":"01-02-2025 05:33","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on January 1, 2025, in observance of the New Year's Day holiday.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit3c53c3","Sites":"Railroad Medicare","Start Date":"02-26-2023 06:00","End Date":"02-28-2023 13:15","Content":"Railroad Medicare: Provider Enrollment, Electronic Data Interchange Basics Webinar: February 28, 2023, 1PM EST","URL":"https://event.on24.com/wcc/r/4108960/0EE03B2682B0A66F61916D8691AA1A00","Target":"_blank","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit3caa43","Sites":"Railroad Medicare","Start Date":"12-23-2024 13:09","End Date":"12-25-2024 18:30","Content":"The Palmetto GBA Railroad Medicare Provider Contact Center (PCC) will be closed Tuesday, December 24, 2024, and Wednesday, December 25, 2024, in observance of the Christmas holidays.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit3d3234","Sites":"Railroad Medicare","Start Date":"05-27-2022 13:36","End Date":"05-30-2022 21:36","Content":"The Palmetto GBA Provider Contact Center (PCC) will be closed Monday, May 30, 2022, in observance of Memorial Day","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"yes"}, {"DID":"crit4d5bec","Sites":"Railroad Medicare","Start Date":"01-03-2024 14:43","End Date":"01-06-2024 14:43","Content":"Due to a system issue identified January 3, 2024, payments dated January 4 and January 5, 2024, will be delayed. Claims and payments originally scheduled for payment these days will now be paid January 8, 2024.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"critc4424a","Sites":"JJA^JJB^JMA^JMB^JMHHH^Railroad Medicare","Start Date":"01-08-2025 11:35","End Date":"01-10-2025 08:00","Content":"Thursday, January 9, 2025, has been declared as day of mourning in the loss of President James Earl Carter, Jr. As a result, no Medicare payments will be issued for Thursday, January 9, 2025. Payments will resume Friday, January 10, 2025.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"critd13a1b","Sites":"Railroad Medicare","Start Date":"12-27-2024 11:32","End Date":"01-02-2025 05:33","Content":"The Palmetto GBA Railroad Medicare Provider Contact Center (PCC) will be closed on January 1, 2025, in observance of the New Year's Day holiday.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critd334c4","Sites":"Railroad Medicare","Start Date":"01-14-2025 08:12","End Date":"01-20-2025 19:00","Content":"The Palmetto GBA Railroad Medicare Provider Contact Center (PCC) will be closed on Monday, January 20, 2025, in observance of the Martin Luther King Jr. Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crite321e5","Sites":"Railroad Medicare","Start Date":"01-21-2025 14:26","End Date":"01-23-2025 17:30","Content":"Call volume may be higher than normal due to inclement weather. To get faster service, please use our self-service tools available on our website and IVR.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"no"}, {"DID":"crite35ca3","Sites":"Railroad Beneficiaries^Railroad Medicare","Start Date":"02-16-2024 14:21","End Date":"02-16-2024 16:30","Content":"The Palmetto GBA RRB SMAC Provider Contact Center (PCC) will be open and available to take your calls on President's Day, Monday, February 19, 2024.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}

eServices Status Dashboard Displays Aging ADR Alerts

Published 08/11/2022

Welcome to the eServices Additional Documentation Requests (ADR) Status Dashboard. With this enhancement, Part B providers who have ADR requests older than 30 and 40 days will be alerted of pending requests from the eServices homepage. Users must have access to Secure Forms to view the ADR Status Widget and the details on the Pending ADR Dashboard.

eServices Homepage — ADR Status Widget

The ADR Status widget provides three viewing options:

Pending > 40 days
Pending > 30 days
Pending - Total

Note: If there are no pending ADRs, the ADR Status field will be blank or show zero.

To see more details about the pending ADRs, a user can select the widget option to navigate to the new ADR dashboard to view pending claims.

ADR Pending Claims Dashboard

Users can access the Pending ADR Dashboard by selecting either the ADR Status Widget on the homepage or the ADR tab. The dashboard will have the ADRs organized in tabs by the number of days the ADR claims have been pending. To view pending requests, select the tab with corresponding pending days (40, 30 total). The following information will be displayed:

Claim Number (ICN)
Medicare ID of beneficiary
Number of days pending
Action link for response/submission

ADR Pending Claim Dashboard

Responding to ADRs

For your convenience, the Response option can be used to submit the MR ADR form directly from the dashboard. When Response is selected, the user will be navigated to the MR ADR form. The MBI and ICN fields on the form will be prepopulated with the information from the Pending ADR dashboard.

Failure to Respond to ADR Request

eServices will display the following message for ADR Pending Claims:

If you received an Additional Documentation Request (ADR) for one or more claims, please send the requested documentation or an extension request within 45 days. If this information is not received, the review determination of the claim(s) will be denied as not reasonable and necessary.

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